Free Shipping For Order Over $55.



FAQ

Questions about the current Order:

1.   Q:

Do I have to pay sales tax?

Re:

No, there is no sales tax on our site.

 

2.   Q:

What are the accepted payment methods?

Re:

We accept credit cards (Visa only) and bank transfers.

 

3.   Q:

Do you accept international orders?

Re:

We can ship your order to almost anywhere in the world.

 

4.   Q:

Can I pay by phone?

Re:

Sorry, we currently do not accept payment by phone. Please visit our website to choose favorite items and complete your online payment.

 

5.   Q:

Is my payment on your site secure?

Re:

All online payments are safe and secure. Our website has created a secure transaction environment. The ordering system we used is the industry standard in encryption technology, which protects your personal information stored on our site. The encryption system gives you security and peace of mind when your browser and local network support the use of encrypted data transmissions.

 

6.   Q:

What should I do if there is an error when paying with my credit card?

Re:

If you are trying to pay with a credit card as the payment method but receive an error, please go back and place a new order. Your orders placed without payment will be canceled within 24 hours. Please check with your credit card company to make sure your card is available.

 
 

7.   Q:

What can I do if I cannot successfully order online?

Re:

In case of this problem, perform the following steps: First, delete the cookies, restart the browser, turn off the firewall, and then try again. Second, if the problem persists, replace another computer or internet browser, such as Firefox, and try. Or you can try to log in after several hours. Finally, if the above steps do not work, please do not hesitate to contact us.

 
Questions about order processing:

1.   Q:

Are all of your items in stock?

Re:

Generally, all of our articles listed on the site are available. But sometimes some items may be out of order due to high demand. If you pick up an item and pay for it, but for some reason it is not available, we will contact you as soon as possible and offer you either to choose another similar item or to issue a prompt refund on your account.

 

2.   Q:

Can I change my order after paying with my credit card?

Re:

Please note that after the order has been placed and processed, it is difficult to make changes and cancellations. If you want to change it, click on the button and contact us. We will do our best to meet your situation. But once your order has been shipped, it cannot be changed or canceled.

 
   

3.   Q:

How can I track my order?

Re:

You can check the status of your order at any time by directly accessing the links provided by our customer service email. Please note that you must have the order number and email address to track the status of the order. We will send the tracking number to you by email. Please note that the carrier's website cannot update the records and status of the package on time.

 

4.   Q:

What should I do if my order never arrived?

Re:

Make sure all of your orders have already been shipped. If your order shows your package on the tracking website has been sent and you do not receive it within 2 weeks; please contact customer service for help.

 
Questions about after-sales service:

1.   Q:

How do I return a product purchased on this site?

Re:

Our products are designed to bring quality and performance to the working life of our customers. We think the same about customer service. If you need to return or exchange an item, please contact us directly by email for further assistance.
Reserve the right:
This site reserves the right to make changes to the return and exchange policy. Special circumstances may require partnership with business partners. For more information, please contact our customer service.

 

2.   Q:

How long will it take to process the exchange or refund?

Re:

The total time consists of two parts, the first part of which is the processing time. This is the point from which your exchange or refund request is taken into account, plus our processing procedure, and the second part is the actual shipping time. This is the moment it takes for the package to be exchanged and re-delivered to you.